Missouri RTAP Training

INSTRUCTORS

John Rice

John Rice has a long history of instructing classes for the Missouri RTAP program.  In fact, he began his career with MoDOT at the inception of the National RTAP program in 1988.  He was employed as a driver trainer and vehicle procurement specialist for transit agencies throughout the state.  Prior to MoDOT, Rice, a graduate of Truman State University with a Bachelor of Science in Education, Psychology, taught social studies from 1978-1982 in the public school system at the high school and junior high level.  From 1982-1988, he worked as a school bus transportation supervisor until joining MoDOT. Upon his retirement in 2012, he became a contract instructor for Missouri RTAP at Missouri University of Science and Technology for whom he continues instructing transit driver training throughout Missouri.

 

 John Fields

John Fields is the Safety Compliance Manager for OATS, Inc. in Columbia, MO.  He is willing to travel throughout the state to instruct Dealing with Difficult Passengers training for the rural transit agencies in Missouri.  Course description can be found under MO RTAP Class Catalog.  If you are interested in sending your drivers to this class, please contact Doreen Harkins at the MO RTAP Office in Rolla at (573) 341-6155.

  

MO-RTAP Class Catalog

The following is a list of the training programs and a course description of each that are currently available to rural transit providers through Missouri RTAP. Requests for training can be made by contacting Doreen Harkins, MO-RTAP Program Specialist, at harkinsd@mst.edu or (573) 341-6155.

‌‌Defensive Driving
Makes sure all your drivers know how to develop safe, defensive driving habits and attitudes. This program covers essential defensive driving techniques that can reduce collision-related injuries and fatalities and can help you reduce insurance claims, lost work time and vehicle repairs by decreasing the number of collisions. This program also includes student course guides with a certificate of completion.
Approximate Time:  3 hours

Passenger Assistance/Mobility Aid Securement
Provides classroom and hands-on training to demonstrate proper assistance techniques and mobility aid securement.
Approximate Time:   2 hours

Emergency and Evacuation Procedures
Discusses how transit drivers should handle emergency situations such as breakdowns, collisions and transit passenger vehicle evacuations.  Includes hands-on training for evacuating clients from the transist vehicle, location of all vehicle exits, operation of the emergency lift backup pump, and more.
Approximate Time:  1 .5  -  2 hours

Drug Abuse Awareness in Rural Transit
Educates transit drivers about the hazards of both illegal and legal drugs and alcohol. Various drug-testing regulations are also discussed.
Approximate Time:   1 hour

 Blood Borne Pathogens
Covers various problems that may be encountered when having to deal with a body fluid spill on the bus and stresses protection for the driver and other passengers.
Approximate Time:   1 hour


Operation Lifesaver –
 Highway-Rail Crossing Safety
Covers the importance of safety when utilizing a highway rail crossing. Laws and regulations for commercial drivers are emphasized.
Approximate Time:   1 hour

Basic First Aid
Stresses the importance of calling 911. It is a program by the Red Cross that is a refresher course for CPR and rescue breathing.
Approximate Time:   1 hour

Backing Safety
Reduce the number of backing collisions. The program is designed by the National Safety Council.
Approximate Time:   1 hour

Reversing the Trend – Backing Safety
Emphasizes components of the Smith System Defensive Driving Institute defensive driving strategies to reduce backing collisions.
Approximate Time:   1 hour

‌Winter Driving Safety
Covers safety tips and techniques for handling the hazards of winter driving.  Topics cover pre-season preparation, pre-trip procedures, and on-the-road issues such as anti-lock brakes and obstructed views.
Approximate Time:   1 hour

Fatigue Awareness for Drivers
This program covers:  fatigue, signs and symptoms, factors that affect it, sleep, effect on family and social life and strategies and countermeasures.
Approximate Time:   2 hours

Driven to Extremes
Covers the myths and realities of aggressive driving.
Approximate Time:   1 hour

Entry Level CDL Driver Training
Meets DOT requirements for new CDL Drivers.
Approximate Time:   2 hours

Diversity & Awareness Training - Providing Quality Customer Service for Transportation Passengers who have Disabilities
Learn how to provide quality customer service and support for passengers with disabilities.  As a result of this training you will have an enhanced understanding of disability and diversity, improved ability to communicate respectfully and effectively with people with disabilities and increased ability to provide needed transportation accommodations.
Approximate Time:   2 hours

Safe & Secure Proper Infant and Child Seat Installation
Provides information for safely installing and securing a car seat for children.
Approximate Time:   1 - 2 hours

Aggressive Driving
Discusses various aggressive driving behaviors and how the average driver can take control during stressful driving situations and regain their composure.
Approximate Time:   1 hour

Distracted Driving
Discusses tips for managing distractions from the busy world we live in both before and while driving.
Approximate Time:   1 hour

HIPAA
Provides some basic information regarding the use, transmission, security and privacy of healthcare data and information as it applies to transit drivers.
Approximate Time:  1  hour

Sensitivity Awareness
Discusses accessibility, communication, cooperation and sensitivity when drivers provide service to customers with various disabilities.
Approximate Time:   1 hour

Wheelchair Securement
Provides specifics on mobility aid and occupant restraint procedures through classroom and hands-on training.
Approximate Time:   2 - 3 hours

Reasonable Suspicion Training for Supervisors
Provides understanding on regulations that apply to reasonable suspicion testing and to recognize signs and symptoms of alochol and drug use.  Learn how to approach drivers and how to handle difficult situations.  Understand how to initiate the reasonable suspicion process and how to complete required documentation.
Approximate Time:   2 hours

Dealing with Difficult Passengers (contact MO RTAP Office to schedule class)

Coaches participants on how to deal with difficult passengers by covering a variety of topics related to conflict resolutions such as mediating arguments and the importance of listening, lowering one's voice to get a passenger to calm down, being mindful not to project one's mood to the passenger, and being considerate of body language and tone of voice directed to the passenger. 
Approximate time:  2 hours

Training Request

Contact Doreen Harkins at the MO-RTAP office to schedule training.

DOREEN HARKINS, PROGRAM SPECIALIST
PHONE:  (573) 341-6155
EMAIL:  harkinsd@mst.edu